Privacy Policy

Privacy Policy – SMS Messaging

Custom Select Insurance

Last updated: December 2025

Custom Select Insurance (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you communicate with us, including through SMS/text messaging. "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Information We Collect

When you interact with Custom Select Insurance, we may collect the following information:

• Name
• Phone number
• Email address
• Mailing address
• Insurance-related information you voluntarily provide
• Communication preferences

This information may be collected through our website, forms, phone calls, text messages, emails, or other direct interactions.

SMS/Text Messaging Consent

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Custom Select Insurance. These messages may include:

• Insurance quotes and follow-ups
• Policy information and updates
• Requests for documentation
• Appointment reminders
• Customer service communications

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing insurance.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from us unless you re-opt in. For assistance, you may reply HELP or contact us directly using the information below.

How We Use Your Information

We use your information to:

• Provide insurance quotes and services
• Communicate about policies, claims, and coverage
• Respond to inquiries and customer service requests
• Comply with legal and regulatory requirements

We do not use your information for unsolicited marketing unrelated to insurance services.

Information Sharing

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.

We may share information only with:

• Insurance carriers and service providers necessary to deliver insurance services
• Technology providers that support messaging, CRM, or communication systems
• Regulatory or legal authorities when required by law

All service providers are required to maintain confidentiality and data security. "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

Your Privacy Rights

You may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information where legally permitted

Requests can be submitted using the contact information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our SMS practices, please contact us:

Custom Select Insurance

Website: https://www.customselectins.com
Email: Jtuttle@customselectins.com
Phone: 480-864-9422